SHIPPING, CANCELLATION, RETURN & REFUND POLICY

Neze is an e-commerce brand based in Sonipat, Haryana, offering products including nail polish and artificial jewellery. Please read this policy carefully before placing an order. By completing a purchase on the Neze website, you acknowledge that you have read and understood this policy.

SHIPPING POLICY

1. FIXED SHIPPING CHARGE

Neze applies a fixed shipping charge per order.

The exact shipping charge applicable to your order will be clearly displayed during checkout before payment is completed.

Neze may occasionally provide:

Free shipping
Promotional shipping
Discounted shipping

during specific campaigns.

2. ORDER PROCESSING

Orders are ordinarily processed within [1–3 business days] after confirmation.

Processing times may increase during:

Sales
Festivals
Promotional campaigns
Public holidays
High-order-volume periods

3. ESTIMATED DELIVERY TIME

Orders are generally expected to be delivered within approximately [3–7 business days after dispatch], depending upon the customer’s delivery location and courier availability.

Delivery timelines are estimates and not guaranteed delivery dates.

Delays may occur because of:

Weather
Courier disruption
Public holidays
Remote delivery locations
Government restrictions
Transportation problems
Other circumstances beyond our reasonable control

4. SHIPPING LOCATION

Neze currently ships to serviceable locations within India.

Delivery availability may depend upon the customer’s PIN code and our courier partner’s serviceability.

5. ORDER TRACKING

Where tracking is available, customers may receive shipment information through:

SMS
Email
WhatsApp
Website order tracking

depending on the services available.

6. CUSTOMER RESPONSIBILITY

Customers are responsible for providing:

Correct customer name
Complete shipping address
Correct PIN code
Correct mobile number
Other necessary delivery information

Neze shall not ordinarily be responsible for failed delivery resulting from inaccurate information submitted by the customer.

7. RE-SHIPPING

If an order is returned to Neze because of:

Incorrect address
Incorrect phone number
Customer being unavailable
Repeated unsuccessful delivery attempts
Customer refusing delivery

additional shipping charges may be payable before the order is shipped again.

CANCELLATION POLICY

8. ORDER CANCELLATION BY CUSTOMER

Customers should carefully review an order before placing it.

Once an order has been processed, packed or dispatched, it cannot ordinarily be cancelled.

Where a customer wishes to request cancellation before processing begins, the customer should contact Neze immediately through the Contact Us page.

Customers may also contact:

Email: info@neze.in
Phone: +91-9671261097

Submission of a cancellation request does not guarantee that the order can be cancelled.

9. CANCELLATION BY NEZE

Neze may cancel an order where:

The product is unavailable.
A pricing error has occurred.
Payment cannot be verified.
Fraudulent activity is suspected.
Delivery is unavailable to the supplied location.
Incorrect or incomplete information has been provided.
Fulfilment becomes impossible because of circumstances beyond our control.

Where Neze cancels a prepaid order before fulfilment, the amount paid for the cancelled product/order will be refunded to the original payment method.

NO RETURN POLICY

10. ALL SALES ARE FINAL

Except where mandatory consumer law requires otherwise, Neze does not accept returns.

Customers should therefore carefully review all product details before placing an order.

Returns will not ordinarily be accepted because of:

Change of mind
Personal preference
Incorrect product selected by the customer
Incorrect nail polish shade selected
Jewellery style or design preference
Incorrect quantity ordered
Minor shade or colour differences caused by screen settings
Failure to read the product description
Sale or promotional purchase

NAIL POLISH RETURN CONDITIONS

11. NAIL POLISH

Nail polish products are ordinarily non-returnable and non-exchangeable.

Shade appearance can vary slightly because of:

Screen resolution
Mobile display
Lighting
Photography
Skin tone
Device brightness

A minor shade variation will not by itself qualify as a defect where the correct product and shade were supplied.

For hygiene, safety and product-integrity reasons, opened or used nail polish cannot ordinarily be returned except where applicable law requires a remedy.

ARTIFICIAL JEWELLERY RETURN CONDITIONS

12. ARTIFICIAL JEWELLERY

Artificial jewellery purchased from Neze is ordinarily non-returnable and non-exchangeable.

Minor variations in:

Colour
Finish
Stone placement
Texture
Shape
Manufacturing details

may occur and shall not automatically constitute defects.

Tarnishing, fading or damage resulting from contact with water, moisture, perfume, cosmetics, chemicals or improper storage shall not ordinarily qualify for refund or replacement.

NO EXCHANGE POLICY

13. EXCHANGES

Neze does not ordinarily offer product exchanges.

Customers are responsible for selecting the correct:

Product
Nail polish shade
Jewellery design
Colour
Quantity
Variant

before completing the purchase.

NO REFUND POLICY

14. GENERAL REFUND POLICY

Except where specifically stated below or required under applicable law:

ALL SALES ARE FINAL AND NON-REFUNDABLE.

Refunds will not ordinarily be provided for:

Change of mind
Personal preference
Shade preference
Jewellery design preference
Incorrect selection by the customer
Minor colour variation
Failure to read product information
Refusal to accept a correctly supplied shipment
Sale or discounted merchandise

DAMAGED, DEFECTIVE, INCORRECT OR MISSING PRODUCTS

15. ELIGIBLE ISSUES

Customers should contact Neze if they receive:

A physically damaged product
A defective product
An incorrect product
An incorrect nail polish shade compared with the confirmed order
A missing product
A product materially different from the advertised description

The No Return / No Refund policy does not restrict remedies that are mandatory under applicable Indian law.

16. REPORTING AN ISSUE

Any damaged, defective, incorrect or missing product should be reported within 48 hours of delivery.

Please visit the Contact Us page on the Neze website.

You may also contact:

Email: info@neze.in
Phone: +91-9671261097

17. INFORMATION REQUIRED

Customers should provide reasonable supporting information including:

Order number
Customer name
Description of the issue
Clear product photographs
Packaging photographs
Shipping label photographs
Unboxing video, where reasonably available

Supporting evidence helps Neze verify claims accurately.

Failure to provide available supporting evidence may make verification more difficult, but does not remove any statutory rights available under applicable law.