TERMS & CONDITIONS

Welcome to Neze.

These Terms & Conditions govern your access to and use of our website, products, services and purchases made through the Neze website.By accessing our website, browsing our products or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use the website.

1. ABOUT NEZE

Neze is an e-commerce brand dealing in products including:

Nail Polish
Artificial Jewellery
Beauty and Fashion Accessories
Other related lifestyle products introduced from time to time

For the purpose of these Terms, “Neze”, “we”, “us” and “our” refer to the business operating the Neze website.

Brand Name: Neze
Business Location: Sonipat, Haryana, India
Email: info@neze.in
Phone: +91-9671261097

For customer support, complaints or other queries, please visit the Contact Us page on our website.

2. ELIGIBILITY

By using the Neze website or placing an order, you confirm that:

You are legally capable of entering into a binding contract under applicable Indian law.
The information supplied by you is accurate and complete.
You are purchasing products for lawful purposes.
If you are not legally competent to enter into a contract independently, you are accessing the website under the supervision of a parent or legal guardian.

3. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product information, including:

Product photographs
Product descriptions
Shades
Colours
Materials
Size or dimensions
Quantity
Pricing
Other relevant product details

However, customers should understand that:

Nail polish shades may appear slightly different depending on lighting, photography, screen settings and device display.
Artificial jewellery colors and finishes may vary slightly because of photography, lighting or manufacturing processes.
Handmade, decorative or fashion products may have minor variations.
Product packaging may occasionally be updated or changed by Neze.
Props, decorative objects or accessories shown in photographs are not included unless specifically mentioned in the product description.

Minor differences that do not materially change the nature of the product shall not automatically be considered a defect.

Nothing in this section limits a customer’s rights where a product is defective, materially different from its description or otherwise covered by mandatory consumer protection laws.

4. NAIL POLISH PRODUCTS

Customers are advised to carefully review nail polish shade names, photographs and descriptions before purchasing.

Actual shades may appear slightly different because of:

Skin tone
Lighting
Camera exposure
Screen brightness
Mobile or computer display settings

Such minor variations do not qualify for return, exchange or refund where the product supplied is otherwise correct.

Customers should discontinue use of any cosmetic product if irritation or an adverse reaction occurs.

5. ARTIFICIAL JEWELLERY

Neze sells artificial/fashion jewellery.

Customers are advised to:

Keep jewellery away from water and moisture.
Avoid direct contact with perfume, chemicals, cosmetics and sprays.
Store jewellery in a dry place.
Avoid wearing artificial jewellery while bathing, swimming or exercising.

Natural wear, fading, tarnishing or deterioration caused by improper storage, moisture, chemicals, perfume or regular use shall not ordinarily be treated as a manufacturing defect.

6. PRICING

All prices displayed on the Neze website are in Indian Rupees (INR) unless otherwise stated.Prices may be changed at any time without prior notice.The price applicable to an order will normally be the price displayed at the time the customer successfully places the order.Applicable taxes, where required, will be incorporated into or displayed with the product price in accordance with applicable law.

7. SHIPPING CHARGES

Neze applies a fixed shipping charge on orders.The applicable shipping charge will be clearly displayed to the customer before completing checkout.Shipping charges may differ if Neze introduces promotional or free-shipping campaigns.Once an order has been dispatched, shipping charges are ordinarily non-refundable, subject to applicable law.

8. ORDER ACCEPTANCE

An order placed through the Neze website constitutes an offer by the customer to purchase the selected product.An order will be considered accepted after Neze confirms the order.Neze reserves the right to refuse or cancel an order before dispatch for reasons including:

Product unavailability
Incorrect pricing
Technical errors
Payment failure
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Duplicate orders
Circumstances beyond our reasonable control

If Neze cancels a prepaid order before dispatch, the amount collected for the cancelled order will be refunded to the original payment method.

9. PAYMENT

Payment methods available to customers will be displayed during checkout.Payments may be processed through authorised third-party payment gateways.Customers are responsible for providing accurate payment and billing information.Neze does not ordinarily store complete debit card, credit card, UPI PIN or banking credentials where payment processing is handled through a payment gateway.

10. NO CHANGE-OF-MIND RETURN

All purchases from Neze are generally considered FINAL SALE.

Neze does not accept return requests merely because:

The customer changed their mind.
The customer no longer wants the product.
The customer selected the wrong product.
The customer selected the wrong nail polish shade.
The customer ordered an incorrect jewellery design.
The customer does not personally like the product after delivery.
The customer ordered the wrong quantity.
The product was purchased during a discount or promotional sale.

Customers should carefully check all product information before placing an order.

11. NO EXCHANGE

Products purchased from Neze are ordinarily not eligible for exchange.

Customers are responsible for selecting the correct:

Product
Shade
Colour
Design
Quantity
Variant

before completing checkout.

12. NO REFUND

All sales are generally non-refundable except where Neze is legally required to provide a remedy or where an exception specifically stated in our Return & Refund Policy applies.

Refunds will not ordinarily be provided for:

Change of mind
Personal preference
Shade preference
Colour preference
Incorrect product selection by the customer
Minor colour variations
Failure to read product descriptions
Refusal to accept a correctly supplied order

13. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Customers should contact Neze if they receive:

A physically damaged product
A defective product
An incorrect product
An incorrect shade compared with the order
A missing product
A product materially different from its advertised description

Claims should be reported within 48 hours of delivery.

Customers may contact us through the Contact Us page on the Neze website.

Customers should keep:

Order number
Product photographs
Outer packaging photographs
Shipping label photographs
An unboxing video, where reasonably available

to assist us in reviewing the issue.

Where a claim is verified and a remedy is required, Neze may provide an appropriate replacement, refund or other legally required remedy.

14. PRODUCT USE

Customers are responsible for using Neze products appropriately.

Neze shall not ordinarily be responsible for issues arising from:

Misuse
Improper storage
Failure to follow product instructions
Exposure of artificial jewellery to water, perfume or chemicals
Continued use of cosmetic products despite irritation
Use of products for purposes other than their intended use

Nothing in this section excludes liability that cannot legally be excluded.

15. INTELLECTUAL PROPERTY

All content displayed on the Neze website, including:

Neze name and logo
Product photographs
Graphics
Website layout
Text
Product descriptions
Videos
Artwork
Marketing material

is owned by or licensed to Neze unless otherwise stated.

No material may be copied, reproduced, commercially exploited or republished without prior permission.

16. PROHIBITED USE

Customers must not use the Neze website:

For unlawful purposes
For fraudulent transactions
To interfere with website security
To introduce malicious software
To attempt unauthorised access
To impersonate another person
To infringe intellectual property rights
To submit false or misleading information
To misuse discount codes or promotional offers

17. PROMOTIONS AND DISCOUNTS

Neze may offer:

Discount codes
Promotional offers
Sale pricing
Free shipping
Limited-time campaigns

Such offers may have separate terms and expiry dates.

Promotional offers cannot ordinarily be combined unless specifically stated.

18. THIRD-PARTY SERVICES

Neze may use third-party providers for:

Payment processing
Courier and logistics services
Website hosting
Analytics
Communications
Other technology services

Third-party services may operate under their own terms and privacy policies.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Neze shall not be liable for indirect or consequential losses arising solely from improper product use or misuse of the website.

Nothing in these Terms excludes any consumer right or liability that cannot legally be excluded.

20. FORCE MAJEURE

Neze shall not be responsible for delays or failure caused by circumstances reasonably beyond its control, including:

Natural disasters
Floods
Extreme weather
Strikes
Transportation disruptions
Government restrictions
Internet outages
Epidemics
Wars
Courier disruptions
Other similar events

21. PRIVACY

Use of customer information is governed by the Neze Privacy Policy.

Personal data may be processed for purposes including:

Order processing
Payment
Delivery
Customer support
Fraud prevention
Website operation
Legal compliance

22. CHANGES TO THESE TERMS

Neze may update these Terms & Conditions from time to time.

The latest version will be published on the website together with the revised Last Updated date.

23. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdiction provisions, disputes shall be subject to the jurisdiction of competent courts in Sonipat, Haryana.