At Neze, we respect the privacy of our customers and website visitors.
This Privacy Policy explains how Neze may collect, use, process, store and disclose personal information when customers:
- Visit our website
- Browse products
- Place an order
- Contact customer support
- Create an account
- Subscribe to communications
- Otherwise interact with Neze
1. ABOUT NEZE
Neze is an e-commerce brand based in Sonipat, Haryana, India, selling products including:
- Nail Polish
- Artificial Jewellery
- Related fashion, beauty and lifestyle products
For privacy-related queries, customers may use the Contact Us page on the Neze website.
Contact details:
Email: info@neze.in
Phone: +91-9671261097
2. INFORMATION WE MAY COLLECT
Depending upon how you interact with Neze, we may collect information including:
Personal Information
- Name
- Email address
- Mobile number
- Billing address
- Shipping address
- PIN code
- Account details
Order information
- Customer-support communications
- Other information voluntarily supplied by customers
- Transaction Information
- We may process information relating to:
- Products purchased
- Order amount
- Payment status
- Payment method
- Shipping charge
- Refund status
- Invoice details
- Transaction reference information
Complete banking or card credentials may be processed directly by payment service providers rather than being stored by Neze.
Technical Information
Our website and technology providers may collect information such as:
- IP address
- Device type
- Browser type
- Operating system
- Website activity
- Pages visited
- Referring websites
- Cookies
- Analytics information
3. PURPOSE OF USING INFORMATION
Neze may use personal information for purposes including:
- Processing orders
- Processing payments
- Delivering products
- Providing order confirmations
- Sending shipping notifications
- Customer support
- Handling complaints
- Processing valid refund or replacement claims
- Preventing fraud
- Improving website functionality
- Managing customer accounts
- Maintaining transaction records
- Complying with applicable legal requirements
- Sending marketing communications where permitted
4. PAYMENT PROCESSING
Payments made through the Neze website may be processed by authorised third-party payment gateway providers.
Payment providers may collect information needed to process transactions under their own privacy policies and security procedures.
Neze does not ordinarily directly store complete:
- Debit-card information
- Credit-card information
- UPI PIN
- Internet banking passwords
where such information is processed by third-party payment service providers.
5. DELIVERY AND LOGISTICS
To deliver customer orders, Neze may share necessary information with courier and logistics providers.
This may include:
- Customer name
- Delivery address
- PIN code
- Mobile number
- Order information
- Shipment details
Information shared with logistics partners is limited to what is reasonably required to fulfil the delivery.
6. SERVICE PROVIDERS
Neze may use third-party providers for services including:
- Website hosting
- E-commerce platform services
- Payment processing
- Logistics
- Cloud services
- Customer communication
- Analytics
- Marketing
- Fraud prevention
- Cybersecurity
Such providers may process customer information where necessary to provide their respective services.
7. MARKETING COMMUNICATIONS
Where required by applicable law, Neze will obtain appropriate consent before sending marketing communications.
Marketing communications may include:
- New product launches
- Nail polish collections
- Jewellery collections
- Promotional campaigns
- Discount offers
- Sale announcements
Customers may opt out of promotional communications using the unsubscribe mechanism provided or through the Contact Us page.
Transactional communications regarding an existing order may continue even if the customer opts out of marketing communications.
8. COOKIES
The Neze website may use cookies and similar technologies for purposes including:
- Website functionality
- Shopping-cart functionality
- Remembering preferences
- Website analytics
- Performance monitoring
- Advertising and marketing
- Fraud prevention
Customers may control certain cookies through browser settings or cookie controls offered by the website.
Disabling essential cookies may affect website functionality.
9. SHARING OF PERSONAL INFORMATION
Neze does not sell customer personal information merely for monetary consideration.
Information may be shared where reasonably necessary with:
- Payment gateways
- Courier companies
- Logistics providers
- Website service providers
- Technology providers
- Analytics providers
- Marketing providers
- Professional advisers
Government or regulatory authorities where legally required
10. DATA SECURITY
Neze takes reasonable measures designed to safeguard personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no online transmission, computer system or storage method can be guaranteed to be completely secure.
11. DATA RETENTION
Neze may retain information for as long as reasonably necessary for purposes including:
- Processing and fulfilling orders
- Maintaining transaction records
- Customer support
- Resolving disputes
- Detecting fraud
- Accounting
- Tax compliance
- Compliance with applicable law
Information that is no longer required will be handled in accordance with applicable legal requirements and Neze’s internal retention practices.
12. CUSTOMER RIGHTS
Subject to applicable Indian law, customers may have rights relating to their personal information.
Depending upon the applicable legal framework, these may include rights relating to:
- Access to information about processing
- Correction
- Updating
- Completion of inaccurate information
- Erasure
- Withdrawal of consent where applicable
- Grievance redressal
Customers wishing to submit a privacy request should use the Contact Us page on the Neze website.
Customers may also email:
info@neze.in
Neze may need to verify the identity of the customer before processing certain requests.
13. CHILDREN’S DATA
Neze does not knowingly seek to collect children’s personal information in circumstances prohibited by applicable law.
Where parental or guardian consent is legally required, appropriate consent should be obtained before relevant information is submitted.
14. THIRD-PARTY LINKS
The Neze website may contain links to third-party websites or platforms. Neze is not responsible for the privacy practices of independently operated third-party websites.Customers are encouraged to review the applicable privacy policy before submitting information on external websites.
15. CHANGES TO THIS PRIVACY POLICY
Neze may update this Privacy Policy periodically because of:
- Changes to business operations
- Changes to technology
- Introduction of new services
- Changes in applicable law
Updated versions will be published on the website with a revised Last Updated date.
